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Let's design better

Digital products and services are central to our lives. But too often they frustrate us, distract us, or fail to deliver what we actually need.

Together we can do better.

We offer

Service Design

Designing the front-stage experience and the back-stage processes you need to deliver on your service promise.

User research

Discovery research, co-design, concept testing, usability testing and everything in between.

Capability building

Training, mentoring and coaching for teams adopting user-centred and agile approaches.

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Case Studies

The Panda team has assisted us in designing services that help us manage demand whilst promoting and improving the service user's experience. They've been very solution focussed and have adapted to various challenges along the way. I would highly recommend their services.

Jason O'Brien, Head of Children's Services, Torfaen County Borough Council

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Recent posts


User-centred. Not user-led.

Posted: 28 November 2022 by Alastair Lee

The term 'user-led' implies that the product team is led by what users say they want. In this post Alastair explains why that's dangerous, and…

Patient using GripAble device with therapist

Learning to think like a designer

Posted: 13 July 2022 by Liz Roberts, Product Manager at GripAble

How does user-centred design differ from more traditional consulting methods? In this post Liz Roberts, Product Manager at digital health start-up…

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