Making tech work for people.
Thirteen years of user-centred design, now multiplied by AI tooling that turns insights into working prototypes in days, not months.
Every reported concern about a child needs careful attention. But with heavy caseloads and squeezed resources, social workers need to prioritise and process referrals efficiently. Together we designed a system that reduced inappropriate referrals to statutory social care by two thirds - freeing social workers to focus on the cases that needed them most.
“Care was taken throughout the project to ensure that our in-house Service Designers benefited from invaluable knowledge and skills transfer.” - Jonathan Cordier, Head of Service Design
